TITLE: I.T. Professional – level 3 (I.T. Consultant)

DEPARTMENT: Desktop Testing Centre (I.T. Application Testing, Network Administration & Implementation)

EMPLOYMENT: 6/89 - present (10+ yrs)

RESPONSIBILITIES:

• Quality Assurance and Testing coordination
• Daily maintenance of network functionality by problem diagnosis and correction.
• Service improvement by systems design
• Management of capacity and service provision from Netware 3.1x, 4.x, OS/2, Windows NT platforms to over 1300 nodes.
• Oversight of MS Mail and SNA gateway services
• Evaluation and recommendation of emerging technologies
• Network planning and implementation
• Report generation and technical documentation writing
• NT4 Workstation rollout design and support

ACHIEVEMENTS:

• Creation of Workflow automation database
• Implementation & management of 60 node OS/2 based LAN
• Implementation & management of 500+ node multi-server Netware based LAN/WAN
• Support and upgrading of 120 branch networks and wide area SNA network
• Definition and implementation of corporate standards
• Technical training of other staff
• Windows NT (v3.51 and v4) Standard Operating Environment rollouts corporate-wide
• Technical documentation

SALARY: $55,800

COMPANY: Norfolk Data

TITLE: Communications and Network Manager

DEPARTMENT: Customer Engineering

EMPLOYMENT: 3/89 - 5/89 (3 mths)

RESPONSIBILITIES:

• Pre & post sale consultant
• Project management
• Post-sale support
• Staff Training
• Customer liaison
• Customer service co-ordination

ACHIEVEMENTS:

• Establishment of Queensland service centre

SALARY: $32,000

COMPANY: B.S. Microcomp Pty Ltd

TITLE: Senior Customer Engineer

DEPARTMENT: Customer Engineering

EMPLOYMENT: 4/87 - 3/89 (~2.5 yrs)

RESPONSIBILITIES:

• Customer support
• Tallgrass data storage devices repair
• Second-in-charge duties

ACHIEVEMENTS:

• Developed extensive component level Tallgrass repair skills

SALARY: $32,000

TITLE: Service Manager

EMPLOYMENT: 11/86 - 4/87

RESPONSIBILITIES:

• Pre-sale consultancy
• Post-sale support
• Budget and profitability of department
• Managerial reporting
• Staff supervision

ACHIEVEMENTS:

• Establishment of Queensland branch service centre
• Sales demonstrations/presentations

SALARY: $34,000

COMPANY: Data #3

TITLE: Second-in-charge

DEPARTMENT: Customer Service

EMPLOYMENT: 10/85 - 11/86 (~1 yr)

RESPONSIBILITIES:

• Second-in-charge duties
• Field service work on LAN's, hard disk failures & DOS related faults

ACHIEVEMENTS:

• Successful implementation of 10Net LAN sites
• Gained in depth support skills in Ethernet technology

COMPANY: ANDAS Engineering

TITLE: CADO Field Support

DEPARTMENT: Field Engineering

EMPLOYMENT: 6/84 - 2/85 (~8 mths)

RESPONSIBILITIES:

• Supporting 15 branch engineers throughout NZ by:
  - supply of information & parts
  - fly-and-fix on-site when necessary
• Repair of all CADO sub-assemblies to component level

ACHIEVEMENTS:

• Thorough training in magnetic media re-alignment techniques

COMPANY: IBM

TITLE: Customer Service Representative

DEPARTMENT: Technical Repair Centre

EMPLOYMENT: 10/83 - 6/84 (2 yrs)

RESPONSIBILITIES:

• Component level repairs of all IBM personal computer equipment field replacement units
• Component level repairs of main frame sub-assemblies and peripherals

ACHIEVEMENTS:

• Established IBM N.Z. personal computer repair centre

TITLE: Office Products Customer Engineer

DEPARTMENT: Customer Engineering

EMPLOYMENT: 6/82 - 10/83

RESPONSIBILITIES:

• Maintain all typewriters within a geographical territory
• Provide assistance in other territories

ACHIEVEMENTS:

• Attained IBM Customer Service Representative status